All sales are final. Returns are accepted ONLY if goods are damaged or DO NOT match original customer specifications (as documented on the order form), such as item number, quantity, ink colors, envelopes, font and copy. However, all personalized and edible pieces that do not fit under the guideline of acceptable products is non-returnable but may be replaced due to misspellings or error from original signed off proofs. Replacement is considered upon inspection of items.

Customer must call H2 Cards (415.362.6888) within 48 hours of receiving the order. We will gladly correct and re-ship the order with expedited delivery free of charge. Monetary refunds will not be given. All returns and replacements must first be authorized.

If goods have been damaged in transit, please retain all packaging – we may require a digital photo of the damaged package in order to file a claim with our shipping provider. While we require signatures on personalized items and invitation, we are not responsible in the unfortunate event of lost packages.

Please note that items cannot be returned based on color. Computer monitors are calibrated differently so the colors you see online might be slightly different from the actual printed colors. Before placing your order online, we highly recommend that you order a sample of the design or color you're interested in so that you can see it in person.