Q: How do I order products from your website?
A: Please use Mozilla Firefox web browser to place your order. Due to the personalized nature of our invitations and accessories, the payment is not required until your order has been verified; therefore, after you place your order online, you will receive a confirmation number by our auto-email system and our customer service will contact you within 24 hours for the information verification and the payment options. If you did not receive our call, please call us and specify your order confirmation number. You may also place your order by phone or email, please specify the item number, the quantity and the options you prefer when ordering via emails.
Q: Where are you located? Do you have a storefront I can visit? What is your store hours?
A: If you are in the San Francisco bay area, please visit our retail store at 638 Washington Street, San Francisco, CA 94111. Our store hours is Monday to Saturday, from 9:30am to 6:30pm. Close Sundays. Please go to Contact Us page for more details.
Q. Do you accept international orders?
A: We gladly accept international orders. All prices quoted in US dollars. We ship via UPS International. Please contact us for shipping rates. International customers are responsible for all custom and duty fees. Customers of Alaska and Hawaii, please email us for shipping quote.
Q. When should I order my invitations?
A: It is recommended that invitations be ordered at least two to six months before your event date. This assures that you have enough time to mail them out as well as for your guests to respond. Once you have your event date and location confirmed, it is not too early to place your order.
Q: How many invitations should I order?
A: Before you can determine how many invitations to order, you should first get a count of the number of guests you are planning to invite. Not every guest needs a separate invitation (i.e.: If you are inviting an entire family, only need one invitation per household). The general rule is to order 70% of total invited guests. For example, if you are inviting 250 guests, you should plan to order at least 175 invitations (250 x .70 = 175). It is recommended that you add approximately 25 invitations to your total for last minute guests and keepsakes. Reprints may cost more than what you originally paid for.
Q: When should I have my response cards sent back to me?
A: Response cards are helpful in getting an accurate count of who will be attending your event. The reply-by date on your response card should be set two to three weeks before your event date.
Q: What kind of paper will you use to print my rsvp cards and the inserts to my invitations?
A: We have a paper selection that we use to print response cards and the inserts for your invitations, please check our paper swatch online. A specific insert paper will be recommended to best match your invitation. The same paper will also be selected to print the RSVP cards. For more paper options, please call to speak to a sales representative.
Q: I tried to place the order online but it didn’t go through, I cannot pay online, how should I do?
A: After you proceed to checkout, we will contact you with your order confirmation number for the payment details via phone within 24 hours.
Q: How do we ship your order?
A: Our standard shipping method is UPS Ground (5-7 business days for delivery), UPS standard deliveries are on business days only, excluding Saturday, Sunday and holidays. You can request a faster shipping option at an additional cost. UPS provides convenient online tracking service to all customers. If your order cannot be delivered via UPS, it'll be handled by USPS but cannot be tracked online. Customer signature is required for all packages shipped via UPS.
Q: How do we ship your sample items?
A: Sample items are shipped via USPS priority mail, unless special request made by customers, a shipping and handing fee of USD10 for U.S. domestic, USD15 for Canada & Mexico, USD18 for all other countries. No signature requirement needed.
Q: When Do We ship your order?
A: After your approval of your proofs, you will receive a confirmation e-mail for the expected shipping date.
Q: Can I pick up at your store?
A: Absolutely Yes. Sales tax will be applied into your invoice. For Designer Collection Items, sales tax and shipping charge will be applied.
Q: Can you ship by using my UPS or Fedex account?
A: H2 Cards no longer accept customers' UPS or Fedex account for shipping. Our UPS/Fedex integration won't allow the change of the account number. We apologize for any inconvenience this may cause.
Q: I would like to upgrade the shipping method but it didn’t work when I check out the order, how can I do it?
A: Online shipping charges are based on UPS Ground service for US domestic delivery. You can request a faster shipping option at an additional cost. Please put the shipping method you prefer in the “comment” section while proceeding toward the order.
Q: My billing address is not the same as the shipping address, I tried to add into the address book but it didn’t work, how could I do it?
A: We apologize for the inconvenience but please specify your billing address in the “comment” section while proceeding toward the order.
Q: Would you accept credit card payment by phone?
A: Yes, we accept credit card payment by phone, but we strongly discourage of doing this. Paypal offers online credit card payment, which is accurate and convenient. Online payment helps us organize your billing and shipping information quickly and accurately. However, if you really wish to pay over the phone, you can certainly do so.
Q: What comes with my order?
A: All invitations come with blank envelopes. Invitations are personalized with your wording. We offer a library of fonts, ink colors and motifs for you to choose from and accentuate your personal style.
Q: How are the invitations printed?
A: H2 Cards invitation designs and wordings are printed using one of the following methods: thermography or foil stamping on the insert. For a detailed explanation of each printing method, please go to "Printing Process" page for more details.
Q: Can you print wording on my invitations that I have written or do I have to choose from your list?
A: Your invitation is a very personal reflection of you, and we encourage you to create a message that conveys your feeling and style. If you wish to use your own wording, please be sure that it is clearly typed or printed and indicate any special spelling and punctuation. You may also go to our "Download info form" page to use our standard template.
Q: Can you print artwork on an invitation?
A: Yes, we offer a selection of artwork that you can choose from to print on your invitations. For special requests, such as printing your own camera-ready artwork on the cover or inside of the invitations please email us at email@example.com for additional pricing information. For customers submitting their own art, a copyright waiver form must be completed by the customer to release the right to H2 Cards. There will also be an additional charge of $30 on top of the price.
Q: Can my invitations be printed in different languages?
A: We can print in any language you want. Currently, we offer English, Chinese and Vietnamese as our standard languages. For all other languages, you can either provide the entire text typed, formatted and ready to be printed “as is” (this includes making sure the punctuation and placement of accent marks are correct) or have us translate and typeset for an additional charge. Please contact our representative for more information.
Q: Are there any envelopes included?
A: Yes, all of our invitation cards will include blank envelopes from our standard options. You may have the option to upgrade to have envelopes pre-printed with your return address on the back flap of the invitation envelope.
Q: Word or character limit of the message inside?
A: There is no word limit on the contents of our cards. Depending on the style of the invitation, some people may want to include more words, and smaller fonts, or larger fonts to fill out spacing. The design/fonts/layout is to your preference.
Q: Is the pricing of $35 for second language over the entire order pricing or per unit?
A: The second language charge is $35 for typesetting for our in house languages such as Chinese and Vietnamese. This one time charge will cover both the respond set and invitation.
Q: For the personalization overprinted on the cover, is it $0.50 per card or over entire order?
A: For the personalization (black thermo), it is $0.50 per card to personalize on the front of the card. Please add $0.75 for foil printing (foil and thermo are 2 different printing process), based on 100 pcs.
Q: What type of customer assembly is required for the card?
A: Depends on the style of the invitation, they may vary from ribbons to glue dots, or double sided tape.
Q: How long does it take to process an order?
A: For our invitations, the turnaround time is 2-3 weeks depending on the print process. Thermo: 2 weeks from the day the proofs are approved. Foil: 3 weeks from the day the proofs are approved.
Q: Is there a way I can get samples of both cards?
A: For samples, we offer 2 complete set of sample at $15. S&H is $10 for the US domestic. Samples, if in stock, are shipped out promptly. Each set includes the invitation, envelope, matching RSVP card and RSVP envelope. If you decide to place an order with us within 6 months, $15 will be credited towards your purchase. Credits are limited to one per customer and are non-transferable.
Q: Can I order the extra items offered without ordering invites?
A: You can order any or all the items that we offer. Also, don’t hesitate to ask us for something we may not have listed on the site. We’re open for discussion on anything you like to order for your special occasion.
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