Ordering


Q: How do I order products from your website?
A: we recommend to use Mozilla Firefox or Chrome web browser to place your order. Due to the personalized nature of our invitations and accessories, the payment is not required until your order has been verified; therefore, after you place your order online, you will receive a confirmation number by our auto-email system and our customer service will contact you within 24 hours for the information verification and the payment options. If you did not receive our call, please call us and specify your order confirmation number. You may also place your order by phone or email, please specify the item number, the quantity and the options you prefer when ordering via emails.

Q. Do you accept international orders?
A: We gladly accept international orders. All prices quoted in US dollars. We ship via UPS International. Please contact us for shipping rates. International customers are responsible for all custom and duty fees. Customers of Alaska and Hawaii, please email us for shipping quote.

Q. When should I order my invitations?
A: It is recommended that invitations be ordered at least two to six months before your event date. This assures that you have enough time to mail them out as well as for your guests to respond. Once you have your event date and location confirmed, it is not too early to place your order.

Q: How many invitations should I order?
A: Before you can determine how many invitations to order, you should first get a count of the number of guests you are planning to invite. Not every guest needs a separate invitation (i.e.: If you are inviting an entire family, only need one invitation per household). The general rule is to order 70% of total invited guests. For example, if you are inviting 250 guests, you should plan to order at least 175 invitations (250 x .70 = 175). It is recommended that you add approximately 25 invitations to your total for last minute guests and keepsakes. Reprints may cost more than what you originally paid for.

Q: When should I have my response cards sent back to me?
A: Response cards are helpful in getting an accurate count of who will be attending your event. The reply-by date on your response card should be set two to three weeks before your event date.

Q: What kind of paper will you use to print my RSVP cards and the inserts to my invitations?
A: We have a paper selection that we use to print response cards and the inserts for your invitations, please check our paper swatch online. A specific insert paper will be recommended to best match your invitation. The same paper will also be selected to print the RSVP cards. For more paper options, please call to speak to a sales representative.

Q: I tried to place the order online but it didn’t go through, I cannot pay online, how should I do?
A: After you proceed to checkout, we will contact you with your order confirmation number for the payment details via email within 24 hours (excluding holidays).

Shipping


Q: How do we ship your order?
A: UPS is our preferred shipping method. Our standard shipping method is UPS Ground (5-7 business days for delivery), UPS standard deliveries are on business days only, excluding Saturday, Sunday and holidays. Upgrade to faster shipping option is available at an additional cost. UPS provides convenient online tracking service to all customers. If your order cannot be delivered via UPS, it'll be handled by USPS. Customer signature is required for all packages shipped via UPS. We are not responsible for delays, loss or damage stemming from shipments sent to incorrect, invalid addresses. Orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage. We are not responsible for damaged or lost packages under any circumstance.

Q: How do we ship your sample items?
A: Sample items are shipped via USPS priority mail, unless special request made by customers,
please see details for the S&H. No signature requirement needed.

Q: When Do We ship your order?
A: After your approval of your proofs, you will receive a confirmation e-mail for the expected shipping date.

Q: Can I pick up at your store?
A: Absolutely Yes. Sales tax will be applied into your invoice. For Designer Collection Items, sales tax and shipping charge will be applied.

Q: Can you ship by using my UPS or Fedex account?
A: H2 Cards no longer accept customers' UPS or Fedex account for shipping. Our UPS/Fedex integration won't allow the change of the account number. We apologize for any inconvenience this may cause.

Q: I would like to upgrade the shipping method but it didn’t work when I check out the order, how can I do it?
A: Online shipping charges are based on UPS Ground service for US domestic delivery. You can request a faster shipping option at an additional cost. Please put the shipping method you prefer in the “comment” section while proceeding toward the order.

Q: My billing address is not the same as the shipping address, I tried to add into the address book but it didn’t work, how could I do it?
A: We apologize for the inconvenience but please specify your billing address in the “comment” section while proceeding toward the order.

Payment


Q: Would you accept credit card payment by phone?
A: Yes, we accept credit card payment by phone, but we strongly discourage of doing this. Paypal offers online credit card payment, which is accurate and convenient. Online payment helps us organize your billing and shipping information quickly and accurately. However, if you really wish to pay over the phone, you can certainly do so.

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Invitations


Q: What comes with my order?
A: All invitations come with blank envelopes. Invitations are personalized with your wording. We offer a library of fonts, ink colors and motifs for you to choose from and accentuate your personal style.

Q: How are the invitations printed?
A: H2 Cards invitation designs and wordings are printed using one of the following methods: thermography or foil stamping on the insert. For a detailed explanation of each printing method, please go to "Printing Process" page for more details.

Q: Can you print wording on my invitations that I have written or do I have to choose from your list?
A: Your invitation is a very personal reflection of you, and we encourage you to create a message that conveys your feeling and style. If you wish to use your own wording, please be sure that it is clearly typed or printed and indicate any special spelling and punctuation. You may also go to our "Download info form" page to use our standard template.

Q: Can you print artwork on an invitation?
A: Yes, we offer a selection of artwork that you can choose from to print on your invitations. For special requests, such as printing your own camera-ready artwork on the cover or inside of the invitations please email us at info@h2cards.com for additional pricing information. For customers submitting their own art, a copyright waiver form must be completed by the customer to release the right to H2 Cards. There will also be an additional charge of $30 on top of the price.

Q: Can my invitations be printed in different languages?
A: We can print in any language you want. Currently, we offer English, Chinese and Vietnamese as our standard languages. For all other languages, you can either provide the entire text typed, formatted and ready to be printed “as is” (this includes making sure the punctuation and placement of accent marks are correct) or have us translate and typeset for an additional charge. Please contact our representative for more information.

Q: Are there any envelopes included?
A: Yes, all of our invitation cards will include blank envelopes from our standard options. You may have the option to upgrade to have envelopes pre-printed with your return address on the back flap of the invitation envelope.

Q: Word or character limit of the message inside?
A: There is no word limit on the contents of our cards. Depending on the style of the invitation, some people may want to include more words, and smaller fonts, or larger fonts to fill out spacing. The design/fonts/layout is to your preference.

Q: Is the pricing of $35 for second language over the entire order pricing or per unit?
A: The second language charge is $35 for typesetting for our in house languages such as Chinese and Vietnamese. This one time charge will cover both the respond set and invitation.

Q: For the personalization overprinted on the cover, is it $0.50 per card or over entire order?
A: For the personalization (black thermo), it is $0.50 per card to personalize on the front of the card. Please add $0.75 for foil printing (foil and thermo are 2 different printing process), based on 100 pcs.

Q: What type of customer assembly is required for the card?
A: Depends on the style of the invitation, they may vary from ribbons to glue dots, or double sided tape.

Q: How long does it take to process an order?
A: For our invitations, the turnaround time is 2-3 weeks depending on the print process. Thermo: 2 weeks from the day the proofs are approved. Foil: 3 weeks from the day the proofs are approved.

Q: Is there a way I can get samples of both cards?
A: For samples, we offer 2 complete sets of sample at $15.  Please see details for the S&H. All samples are pulled out from our inventory. Each set includes the invitation, envelope, matching RSVP card and RSVP envelope. If you decide to place an order with us within 6 months, $15 will be credited towards your purchase. Credits are limited to one per customer and are non-transferable.

Q: Can I order the extra items offered without ordering invites?
A: You can order any or all the items that we offer. Also, don’t hesitate to ask us for something we may not have listed on the site. We’re open for discussion on anything you like to order for your special occasion.

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Mailing


Q: When should I mail my invitations?
A: For wedding invitations, you should plan to mail your invitations at least six to eight weeks before the event. Make sure you have one completely assembled invitation weighed at the post office to determine the correct postage. If you have out-of-town guests attending, you may want to send your invitations twelve weeks in advance so that travel arrangements can be made with ease. Birthday and Social invitations should be sent out four weeks prior to the event.

Q: Do you offer addressing service?
A: Yes, we offer addressing and mailing services. Please provide us a list of your guests’ address in word or excel file. The cost of this service varies. Please contact us at 415.362.6888 for price quotes.

Q: Should I put a stamp on the RSVP envelopes?
A: Affixing proper postage on your reply envelopes is considered a common courtesy.

Q: When should THANK YOU notes be sent?
A: It is recommended that gifts received before the event date should be acknowledged within two weeks. Gifts received during or after the event should be acknowledged within two months.

Envelope


Q: Are envelopes sold separately?
A: Although we provide you with a 5% allowance on invitation envelopes at no additional charge, you may order extra envelopes to allow for addressing errors. When purchased in conjunction with your invitation order, extra envelopes may be purchased at $0.25 each for our standard blank envelopes. Special envelopes & lined envelopes are $0.40 each; however, envelopes that are purchased separately without ordering invitations will incur an additional charge of $25.00. Minimum order is 100 pieces.

Q: What return address should I use on the outer envelope?
A: You should use the address of whomever is issuing the invitations. If your parents are hosting the event, then their return address should appear on the back flap of the envelope. Some people use the return address to let people know where gifts should be sent, so if you want your gifts to be sent directly to your home, then use your address. When providing the address information, you only need the address, not the names. There should be no abbreviations in the address for city, state, street or apartment.

Information


Q: Including wedding website information: We are going to set up a wedding webpage to give more details on the wedding. Is there an acceptable way to reference the website on the invitation?
A: Try to include wedding website information in the save-the-date mailing so it is out of the way and less formal. There is really no “acceptable way” to put the website on the invitation itself. You can order Enclosure Cards along with invitation, which can include the website information.

Q: Can I see a preview of my order before it is printed?
A: We provide the first black and white reading proof (pdf file) of all your layout(s) at no charge. Upon receiving your proof(s), you can make your final changes or corrections. Subsequent proof(s) issued are $25.00 each time (all layouts must be requested at the same time). Changes must be submitted by writing via email or fax. Please note that revisions made after the final sign off of your proof will incur a charge of $25 for artwork fees and a plate charge of $50 per panel.

Q: Can you print my guests' addresses on my envelopes or guest names on placecards?
A: Provide us with your guest list and we can personalized your place cards and address your envelopes for you. Guest names and/or addresses will be printed in flat black ink only; either directly onto your envelope or on clear labels. Please submit your guest list to us in MS Word or Excel format.

Announcement


Q: Are wedding announcements ever sent to anyone who’s been invited to the ceremony or reception?
A: No. Wedding announcements are only sent to those people who were not invited to the ceremony or reception.

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Save-the-Dates


Q: Do we have to send a save-the-date?
A: As destination weddings and three-day weekends have become more standard, so have save-the-dates. And if you're marrying during high-travel times like a holiday weekend or summer in a beach town, a save-the-date is an expected courtesy. Of course, you don't have to send one if you don't want to, but it will give guests the heads-up about your wedding plans. Between travel arrangements and busy schedules, sending a save-the-date will increase guests' chances of attending your celebration. And that's the goal, right?

Q: When do you send them?
A: As a general rule, it's best to start spreading the news at around six months prior to the ceremony (eight months for a faraway destination). This gives guests plenty of time to book their travel, save a bit of cash, and ask for days off from work. Any earlier, and they may toss the notice aside. Any later, and it might as well be an invitation.

Q: Do we have to send save-the-dates to everyone?
A: Just to the people that you want to come to your wedding. Even if you have already received confirmations from certain guests, you still need to send them a save-the-date (bridesmaids, siblings, and parents). But remember: Only send to those that you definitely want to attend. Once these are in the mail, there is really no turning back. (If someone receives a save-the-date and will be unable to attend, they are likely to offer regrets far in advance. You still need to send a wedding invitation as a common courtesy. )

Q: Do we need to add “and guest,” or can that wait for the invitations?
A: It's best to be clear about who is invited to the wedding, even this far in advance. Always call your best friend's boyfriend by his nickname? Now's the time to find out what's on his birth certificate. By including the actual names of every intended guest on the envelope, you are less likely to have any assumed invitees (like your third cousin's new boyfriend), or general confusion (is your seven-year-old niece invited?). Being upfront about who is invited also gives families with uninvited kids ample time to plan for childcare, and out-of-towners time to figure out hotel room shares.

Q: What if we send save-the-dates and then change the date or location?
A: This scenario is very unlikely, since no couple should send out formal wedding information before setting the plans in stone—but strange things have happened. In the event of an unexpected change of plans, your best bet is to update your wedding website, pick up the phone, and start spreading the word. You do have the option of sending out another mailing that explains the dilemma—but a personal, verbal notice is the best way to avoid confusion. (If your guest list is a bit overwhelming, enlist the help of your bridal party.)

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Reception Guide


Q: At the bride and groom’s table, where does the bride sit?
A: The bride is seated on the groom’s right.

Q: With divorced parents, who attends the reception?
A: Both may attend if agreeable by all, or separate receptions may be given.

Q: Who reads congratulatory telegrams aloud?
A: The best man reads any congratulatory telegrams that are received.

Q: Who proposes the first toast?
A: The best man proposes the first toast to the bride and groom.

Q: Who cuts the first piece of cake?
A: The bride, with the groom’s right hand over hers, cut the first piece of cake. They break the slice and eat it together. A friend or waiter then takes over the slicing of the cake.

Q: What happens at the reception if other couples start dancing before the bride and groom?
A: When the newlyweds appear, everyone should stop dancing. Then the bride and groom waltz one round the floor solo.

Q: Is the groom obligated to dance with someone besides his bride?
A: Yes, the groom is obligated to dance with his mother, mother-in-law and the maid of honor.

 

 

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